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Facebook Fan Page vs. Personal Profile for Small Biz & Start-ups

Tuesday, July 13th, 2010

When the car wash down the street has a Facebook page, you know social media has reached even the least tech-savvy businesses and individuals.   Companies, products and services on Facebook are a dime a dozen.  Some pages, usually the big brands and the celebrities, are visited by thousands with heavy participation and ongoing active discussion.  It would be plain stupid to argue against the value of a Facebook page for these types of businesses.

But what about the Fortune 1,000,000?  What if your brand is an unknown?  What if you’re simply trying to reach your local market, not the world?  If you’re launching a start-up, opening a clothing store or are starting a charity, I would argue that your personal Facebook profile might be even more valuable than a Facebook page for your business at this point (until you outgrow your personal profile). Now, don’t get me wrong. I’m not arguing against your business having a Facebook page.  I am arguing that you realize that your personal profile just might be more valuable to you.

Why? Because a Personal Profile on Facebook better enables you to:

  • Showcase Your Personality (every company, product or service should have a personality.  what’s easier than being yourself?  a facebook profile allows you to be yourself and build a community of people that like that self.  you can reach them as a friend instead of as a business. which would you rather be?)
  • Exhibit Your Humanity (because nothing is more human than a human being)
  • Tap Your Existing Social Network (what’s your best source of referrals? your existing social network)
  • Build More Meaningful Relationships (when a customer becomes a friend the relationship extends)

You should still start a Fan Page and post useful and relevant content worth of showing up in your fan’s newsfeed.  But, I would spend more time in the beginning on building your personal connections and bridging them to your business, it may pack a bigger punch for your time.

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Creating Meaning & Distraction In A World Hungry for It

Thursday, August 20th, 2009

So you have an idea. It’s a good one. You’re excited and jittery to execute what you know will be a hit.
You’re launching a niche social network, you’re writing a book, you’re changing up your brand. You’re striving to be different, you’re diligently creating your story, you’re loudly promoting it. You’re a hustler and no one can stop you.

So what’s taking so long?
Why isn’t your project off the ground? Why is it taking so long to build your community? And where’s the book offers and adoring fans? Most of all, why do you sometimes have the nagging feeling that you just might not be able to pull it off? Why do you feel like a kid inside of an adult costume – wondering when your time of defeat will come? Worst yet, why is their site, their company, their story succeeding while your’s is, ummm, treading water?

In a crowded world, there is only so much time in the day. You know this. Unless you are or are doing something worth talking about, no one will talk about it. Let’s be realistic, there are thousands of apps, thousands of social networks, thousands of ideas floating out there. Every category seems packed to the brim – an explosion of choice made possible by more and more efficient platforms, like the Internet, Google and your iPhone. The Internet has created infinite choice and the pickiest of picky consumers. Have we ever had as many things vying for our attention as we do now? Wasn’t it not that long ago when kids had to use their imagination, students had to go to the library and we kept in touch by phone instead of Facebook?

Yet regardless of how complicated the world becomes, the simple reality is that there are still only 24 hours in the day. Choice has increased while time has remained the same.
Despite that each of our days are limited by a clock, our choices are made based on other factors beyond just time. In fact, we all often spend time like there are no limits. Hell, some of us are even bored! Bored in an environment of infinite choice. How can that be? It is. So there is hope. For as much time as we don’t have, there is a lot of time we do have. And most of us think we could be spending it better. Maybe you provide that solution.

I believe that each one of us, in our own way, is searching for a few basic things in life. Primarily, meaning and distraction.
We strive for meaning and distract ourselves from the occasional lack thereof. We often chase meaning consciously and distraction subconsciously. Meaning is full-filling while distraction is time-filling.

Let me put this another way: I either want to be entertained and distracted from the human condition or I want to be excited about adding meaning to my life. You probably do too.
My point is this: you are like me. Whether you’re reading this from LA or Russia – we are not that different, you and I. We are more alike than you think. You may not think I care about you or your business. But I do. I just don’t know yet. You haven’t told me why I should. You’ve haven’t shown me how it will add meaning or will create distraction. I don’t yet know that your site or your service can add value to my life or can make me forget about how depressing it sometimes is.

There is hope. I am listening. We are all listening.
For as closed-minded as you and I can be, we’re still open to meaning. And we’re definitely willing to be distracted. For as complex as the world is, the simple principles of meaning and distraction remain the same. So with your business as much as your life, strive to create meaning and also don’t be ashamed to embrace or offer distraction. Because we all need it and not enough of us are getting it. A huge supply of choice has only created a stronger demand for meaning and a higher hunger for distraction.

- @epsilonc

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Local Search: Free Traffic from Google, Yahoo! and Bing

Tuesday, July 14th, 2009

Recently we consulted with a client who wasn’t taking advantage of Local Search for their business.  By creating effective listings for their locations, they are now receiving an additional 10,000+ impressions a month and 2,000+ actions a month (users requesting directions to their business and clicking to their site).

Is your small business capitalizing on the free exposure available by utilizing local search tools?  Better yet, are you receiving the exposure you could be receiving with well optimized listings?  Don’t miss out on this free traffic stream of local, in-market customers! Take 15 minutes to add your business location(s) to the big 3 search engines: Google, Yahoo! and Bing.

GOOGLE LOCAL

  • Most traffic of any local search product
  • Easy to use dashboard for managing listings
  • Validate your listing via mail or phone (phone being instant, mail taking 2-3 weeks – quicker than Bing)
  • Integrated with your Google account
  • Useful statistics/reporting on your listing’s effectiveness
  • Coupon capabilities

YAHOO! LOCAL

  • Second most traffic, behind Google
  • Easy to use dashboard for managing listings (though not as great as Google’s)
  • Choose from basic (free), enhanced or featured listings (enhanced and featured listings cost a small monthly amount)
  • Integrated with your Yahoo! account
  • Statistics/reporting on your listing’s effectiveness
  • Validation period of 3-5 business days by a Yahoo! representative

BING LOCAL

  • Light, but growing local search traffic
  • Validated by mail only (allot at least a few weeks)
  • No statistics
  • Integrated with your Microsoft ID

General Tips:

  • Make sure you fill out all possible fields – be thorough and accurate
  • For the company name, try to be descriptive without spamming.  For instance, if you’re a restaurant that goes by “Moe’s” but your full name is “Moe’s Pizza Restaurant”, you should go with the more descriptive name.  If your company name doesn’t specify what your business does, do it here, but be careful to not abuse the Terms of Service of these search engines or go too far.
  • The more information, the better – let prospects know your hours of operations, payment options and add additional details.  Add pictures and videos if you have them to engage customers.  You’d be surprised how much a picture or video can bring your listing to life in the eyes of a customer, allowing them to step into your shop virtually. Take your time with the listing and measure every word – it will pay off in the end.
  • Choose your categories carefully and from top down in order of relevance/importance.
  • Take advantage of coupons.
  • Encourage your customers to submit reviews on your business, which can affect the placement of your listing and the credibility of your company.
  • Don’t be afraid to tweak your listings – if your listing isn’t performing like you think it should, don’t be afraid to login to the respective listing center and do some tweaking.
  • Back it up – a great local listing that results in a visit to your physical store or website is a free gift.  If the customer comes to a mediocre website or mediocre store, that gift is wasted.  Simple as that!
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3 Ways To Quickly Improve Your Business

Thursday, June 18th, 2009

Eliminate Bullshit Expenses
If you can’t show the value of a current or potential expenditure on paper, strongly consider cutting it out of the budget.  Just because it’s a business norm to have an 800 number or join the Better Business Bureau or buy new computers every year doesn’t mean it’s actually beneficial for your business model.  Cancel your membership with the networking group that nets garbage connections.  Scrap under-performing advertisements.  Cancel your Yellow Pages ad.  Fire the consultant not earning his pay.  Print cheaper business cards.  Do you really need that office?  Would telecommuting hurt or help? You get the picture, slice and dice.  I see so many business owners and start-ups with bloated expenses.  When I press someone guilty of saying “yes” to too much, the typical excuse is because “it’s what you’re supposed to have (or do).”  Reject the idea that you are supposed to have a laundry list of expenses in order to make money in business.  It’s all about profit.  Anything you can do to maximize revenue and minimize expense will net the most profit.   It’s surprising to see how many business owners have forgotten this.  You must question every bill and carefully decide where your money should go.  It’s not that spending money is bad.  As the old saying goes, sometimes you have to spend money to make money.  In fact, I’m not cheap when it comes to very specific expenses.  It’s all about value.  Sometimes hiring a rockstar logo designer or going all out on signage or having a fancy office is a must. But sometimes you have to save money to make money.  Cash is the oil that keeps your business running and where you allocate can make all the different in the world.  So think twice before you say “yes” and negotiate whatever you’re paying now down.  If you feel bad pushing vendors for lower prices, don’t.  After all it’s the economy, stupid!

Apply Elbow Grease to your Marketing

If you’re a small business or a cash-strapped start-up, you might not have buckets of money to throw at an advertising campaign to get momentum going for your brand.  Don’t worry, what you lack in cash you can make up for in bravado.  It’s time to reinvent your digital strategy.  Get a blog and start writing about something within your industry.  Something interesting, something remarkable.  How much does that cost? Use Facebook and Twitter to build a following around your brand or products.  Perhaps even reach new customers through these cost-effective channels.   Google, Yahoo! and Bing all have local business search tools that are 100% free to harness.  Add your site and listing and get it verified, it can take a few weeks for verification, but it’s well worth it. Hire a low cost intern out to prove himself.  Hire sales people on commission.  Partner up with businesses that are complimentary to your’s.  Sell your excess leads to pay for advertising.  If you want to win, you have to be savvier than the rest.  Money won’t solve all of your problems anyways- hiring a big boy marketing firm or purchasing Super Bowl commercials is stupid most of the time.  It’s why bigger businesses lose their focus and waste countless dollars on initiatives that suck.  Think carefully about your target audience and the best way to reach them.  Assuming your product or service is better (and it must be), if you can reach them for less, you will have the upper hand on everyone else.  So it’s all about reaching them with elbow grease instead of cash money.  Start somewhere and let the snowball effect help you as you push.

Fire or Hire
Many small business owners end up hiring friends or relatives to help them build their dream.  Many end up crossing the line between professional and personal and it becomes more and more difficult to objectively manage their performance.  Regardless of who your employees are – friends, relatives, or strangers, you must regularly think about their performance and contribution in objective terms.  Your business or start-up is a machine and it’s not self-running.  You’re job as the owner and leader is to direct the components of the machine to maximize efficiency.  If someone isn’t holding their weight or you could gain 25% in productivity by replacing an employee, it’s something to consider.  You may hurt feelings and ruffle feathers, but business isn’t supposed to be easy.  Zoom out of situations whenever possible to objectively analyize cost and value.  On the other hand, if you’ve been running on your own or with limited support, it may be time to face the risk of taking on another body.  There is an expansive labor market right now due to local and national unemployment that is crippling the workforce.  Potential employees are easier to find than ever, but be careful to avoid only searching from the jobless.  If you are hiring your 2nd or 100th employee, it’s important to not just think in terms of salary outflow without thinking about value inflow.  If it’s more expensive to hire away from the competition an industry rockstar, but they can catapult your business to the next level, it may be worth it.  Think objectively not emotionally before you hire or fire.

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